KumandaLink setup and product support
Find answers about connections, account access, QR codes and routines. Contact LiyaTech for setup support and the 2-year warranty.
Find the help you need.
Practical answers for Wi-Fi changes, sign-in, adding devices and everyday use.
My Wi-Fi network or password has changed. What should I do?
Press and hold the device’s BOOT button to enter Wi-Fi setup mode. Join its setup network from your phone, then enter the new Wi-Fi name and password in the screen that opens.
Your saved remote pairings are retained. If the setup network or screen does not appear, contact support with your device model.
Go to the relevant setup sectionI forgot my password. How do I sign in?
Open “Forgot password” on the sign-in screen. Enter your registered email address and request a reset link. Use the link in the email to create a new password, then sign in again.
Go to the relevant setup sectionMy device appears offline. What should I check?
The offline indicator means the device’s connection to the portal has been interrupted. Start by checking the following:
- Is KumandaLink connected to power?
- Is its Wi-Fi network working and able to access the internet?
- Does the product you are controlling work with its existing handheld remote?
An internet outage does not disable your existing handheld remote. If the issue continues, send support the on-screen message and the results of these checks.
Go to the relevant setup sectionI cannot scan the QR code. Is there another way?
Yes. In “Add Device”, select a photo of the QR code or type the ownership key supplied with the device into the manual entry field. If you want to use the camera, check that your browser has camera permission.
If a message says the device is already registered to another account, share the message with support without including the ownership key.
Go to the relevant setup sectionHow do I check or pause a routine?
Open the relevant device’s “Routines” section and check the selected days, time and command. Make sure the routine is active. Turn off the active/inactive switch to pause it, or use the delete option to remove it.
Enable the notification option if you would like an email for the routine.
Go to the relevant setup sectionHow do I manage invitations and shared access?
The device owner manages invitations and authorised users in “Share”. The invited person opens the link and accepts it using their own account. You can remove an expired invitation and create a new link.
To end someone’s access, use the removal option in the authorised users list. You do not need to share your account password.
Go to the relevant setup sectionFrequently asked questions about KumandaLink
Can’t find your answer? Get in touch with LiyaTech.
0547 227 70 0701Which systems can KumandaLink control?
Compatible remote-controlled models include pergolas, zip screens, motorised glass, window and security shutters, awnings, motorised curtains, blinds and garage doors. A product category or brand alone does not confirm compatibility. We check the existing remote, receiver and supported commands together.
02What does one channel mean?
One channel controls one independent product, including open, stop and close. These three commands use a single channel.
03Can one device control a pergola, zip screens and motorised glass?
Yes, if each remote and receiver model is compatible and wireless coverage is suitable. Different product types can use separate channels on one KumandaLink. For example, one pergola, two zip screens and one glass system use four channels, leaving one available on the 5-channel model.
04Can I use products from different brands together?
Compatible models can be controlled with the same KumandaLink. Compatibility depends on the remote and system model, so check your model before ordering.
05Do I need a working remote for setup?
Yes. Initial pairing uses a remote that already operates your system. You can continue using your handheld remote afterwards. If your remote is missing or not working, contact us before ordering.
06Can I control my systems away from home using mobile data?
Yes. Your phone and KumandaLink do not need to be on the same Wi-Fi network when both have internet access. You can use mobile data on your phone for control away from home.
07What is needed to see open/closed status in the app?
An additional open/closed status sensor is required on the relevant system. The app displays the information received from that sensor. It does not measure intermediate positions or opening percentage.
08How many open/closed status sensors do I need?
One sensor is required for each independent system you want to monitor. For example, if a 5-channel KumandaLink controls three separate glass systems and you want to see the status of all three, you need three sensors. Unused channels do not require sensors.
09Can I use it if the internet goes down?
Local control works without an internet connection when your phone and KumandaLink are connected to the same local Wi-Fi network. Your existing handheld remote continues to work too.
10Will a power outage erase my settings?
No. Your saved settings are retained after a power outage.
11Is there a charge for the app or web panel?
No. The app and web panel are free to use with your KumandaLink device. Open, stop, close, grouping, scheduling and shared access carry no additional software fees.
12What if my model is not listed?
Share photos of the front and back of your remote and, if available, the receiver’s externally visible label. We can review your model information and help check compatibility. You do not need to open the receiver enclosure.
13Can I use it with a driveway gate, barrier or another motorised system?
These systems need an individual remote and receiver model review. Share the system type, remote photos and an externally visible receiver label if available. We cannot confirm a particular model without checking it.
Dispatch and box contents
In-stock products are dispatched within 3 business days. This is dispatch time, not delivery time.
The box includes the device, power cable with plug, user guide and warranty document.
2-year warranty and setup support
LiyaTech provides setup support and handles warranty service. Have your device serial number, remote model and on-screen message ready. You do not need to share your password or ownership key.
Seller and brand informationGet a competitive quote for bulk orders and resale.
Share your model and quantity needs for a project or resale. Request one model, a mixed order or help with model selection.